What our trust badges actually mean.

Pros give us their license number and the issuing jurisdiction. A member of our team checks it against that state or city board's public lookup by hand, and records the date the check was made. When it clears, the "Licensed" badge appears on the profile showing that date. We do not run automated or continuous license monitoring, so a badge reflects the license status on the date shown and not necessarily today.

Pros give us their carrier and policy details, and our team records that we saw them along with the date. The "Insured" badge shows that date. We are not the policyholder and we are not notified if a policy lapses or is cancelled, so ask your pro for a current certificate of insurance before work begins — and, for larger jobs, ask to be named as an additional insured.

Every review is tied to a real Appointment record in our system. We rate-limit per phone number, scan for duplicate text, and remove any review that can't be linked to a real completed job. We never delete reviews to favor a pro — only fraudulent ones.

Not as a standard part of listing. Where a pro has supplied background-check documentation and our team has reviewed it, the "Screened" badge appears with the date of that review. No badge means we have not reviewed anything — it does not mean a pro has a record, and the absence or presence of a badge is not a substitute for your own judgement about who you let into your home.

Tell us and we will look into it. Our support team reads both sides, and will help the two of you reach a resolution if you are both willing. Be clear about the limits: you pay your pro directly, we never hold your money, and so we cannot issue you a refund or reverse a payment. What we can do is act on the account — pros who generate repeated complaints lose their badges and are removed from the platform. For money back you would deal with your pro, your card issuer, or your local small-claims court.

Pros who claim it send documentation of veteran ownership to our team, who review it by hand before the badge appears. Pros cannot switch this badge on themselves.

No. Every badge on this site is granted by our team and stamped with the date we checked. Pros can enter their license number and insurer on their own profile, but entering them grants nothing — an unreviewed claim shows no badge at all.

Your contact information is shared only with the pro who takes your job. When you submit a request we notify a small number of matching pros nearby with the job type, ZIP code and description — never your name, phone or email. Those details go to the one pro who claims it. We never sell or auction your contact information. Our database is tenant-isolated and encrypted at rest.